FAQ

Is it easy to order?

You have the option to create a Jesmond Fruit Barn account, if you use this option be logged into your Jesmond Fruit Barn account so you can re-order your previous order if desired.

Scroll through our delicious range of produce, click the qty on the desired products and add to your basket. Please check carefully as some are individual and others per kg.

When you have finished shopping, review cart.

Check your order carefully including the delivery date and proceed to the checkout.

Please enter or check your billing and delivery address, add any instructions into the notes section and select your preferred payment method.

Place your order.  Delivery is Monday – Friday except Public Holidays in which your delivery will fall on the next business day.

Jesmond Fruit barn will send you a confirmation email.

Happy Shopping!

What is the minimum order amount?

$25 is the minimum for FREE delivery in the local area.

Can I order an amount smaller than the options outlined?

Yes. If you only need 1/4 of a Watermelon? Type in decimals 0.25 into the quantity field box. What about half a kilo of Apples? That’s 0.5.

Note: For some items like Capsicum, they’ve been set to a minimum order of 1 as we don’t cut them in halves or quarters.

How many items per kg will I receive approximately?

Zucchini/Lebanese cucumbers are roughly 4-5 per kg depending on size.

Broccoli is roughly 3 pieces per kg.

For any other enquiries please email orders@jesmondfruitbarn.com.au or call 02-4951-6783

What if the product I request isn’t available?

It is possible that at times, specific items may not be available.  This may be seasonal, due to weather conditions or possibly that the item did not meet our high standards. In this case, you will be notified of unavailable products.  Cost for items not available will be refunded or you will be issued a credit for the amount.

What if I have made an error?

You can review your order before you make payment, from here you can go back and make any changes, then update your cart. If you have made payment and need changes please call 02-4951-6783 or email orders@jesmondfruitbarn.com.au We will contact you if we see any major discrepancies.

What payment options do I have?

Credit card and PayPal.

Who do you deliver to?

We deliver to residential homes and offices.

If you are a restaurant, cafes and other businesses please email all commercial orders as usual to orders@jesmondfruitbarn.com.au

Where do you deliver?

We deliver to Newcastle, Lake Macquarie, Nelson Bay & other selected areas in the Hunter region. Please see below for a full list of postcodes:

2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2315, 2316, 2317, 2318, 2319, 2320, 2321, 2322, 2323, 2324, 2326, 2327, 2421, 2425, 2651

If  your postcode is not on the list please don’t hesitate contact us.

How does my online order arrive?

Your order will arrive in a recycled polystyrene box or however you desire i.e. cardboard. (Please leave the box outside on your next order so we can try a recycle them). Leave any instructions in the comment section. Directions to a shady place at your front or back door is a great option if there is a chance you may not be home at time of delivery. Leaving your order when you are not present is your responsibility.

Can I specify a specific time for delivery?

You can leave a note in the delivery instructions and we will do our best to meet this time.